Passwords alone no longer protect accounts. Add MFA to harden access.
Implementation and management of multi-factor authentication (MFA) across user accounts: Microsoft 365, cloud applications, VPN, and internal systems. MFA requires a second verification factor beyond passwords—typically a phone or authenticator app—making stolen passwords nearly useless to attackers.
The short answer
Multi-factor authentication, or MFA, is a security control that requires a second proof of identity beyond a password — usually approving a prompt or entering a code from a phone or authenticator app — so a stolen password alone is not enough to access an account. It’s one function of Cybersecurity within your Operations Hub — part of a connected back office.
The Challenge
Common problems we solve
Your email account was compromised through a phishing attack—no one had MFA enabled
An employee's Microsoft 365 password was leaked on the dark web—attacker accessed everything
You don't know which user accounts have MFA enabled and which don't
Staff complain that MFA is annoying and try to disable it
What's Included
Here's what you receive
Account & system review
An assessment of the critical accounts and systems that should be protected by MFA.
Method selection
The right second factor chosen for your situation — authenticator apps, SMS, hardware tokens or biometrics.
Piloted rollout
MFA enabled and tested with a pilot group, then rolled out to all users in phases with training and support.
Backup recovery methods
Recovery codes and secondary methods configured and documented so a lost device doesn't lock someone out.
Central management
Ongoing management of enrolments and recovery methods from one place.
Why It Matters
How it works
Passwords are fundamentally weak. Users reuse them, choose weak ones, and fall for phishing attacks. Multi-factor authentication (MFA) adds a second verification step—usually approving a notification in your phone or entering a code from an authenticator app. This protects your accounts even if a password is compromised. For Australian SMEs, MFA is now a security essential. It stops 99% of account takeovers. Most cyber insurance policies now require MFA for coverage.
Password compromise no longer means account access—attacker needs second factor
Significantly reduced risk of phishing and credential theft
Protection for high-value accounts and systems
Compliance with security standards and cyber insurance requirements
User-friendly options balancing security and usability
Central management and enrollment
The Process
How multi-factor authentication works
Assessment of critical accounts and systems requiring MFA protection
MFA technology selected (authenticator apps, SMS, hardware tokens, biometric)
MFA enabled and tested with pilot user group
Phased rollout to all users with training and support
Backup recovery methods configured and documented
Ongoing management of enrollments and recovery methods
Best For
Who this service is ideal for
All businesses, especially those with cloud accounts and remote workers
High-risk accounts: email, billing, payroll, HR systems
Businesses in regulated industries or with cyber insurance requirements
Complementary Services
Related services to explore
ACSC Essential Eight
Implementation of ACSC Essential Eight—the Australian Signals Directorate's mitigation strategies that protect against 85% of targeted cyber attacks. We assess your current state, identify gaps, and implement the eight controls: application patching, OS patching, multi-factor authentication, limiting admin privileges, user awareness training, incident response planning, regular backups, and network segmentation.
Endpoint Protection
Deployment and management of enterprise-grade endpoint protection (antivirus, malware detection, ransomware protection) on all computers and devices. We use behavior-based detection and AI to identify threats that traditional antivirus misses, and automatically quarantine or remove malicious code.
Ready to get started with multi-factor authentication?
We can help you implement multi-factor authentication and start seeing results. Book a consultation to discuss your specific needs and explore how this service can transform your business.