Support for workplace disputes, unfair dismissal claims, and Fair Work Commission proceedings.
Guidance and support for workplace disputes: unfair dismissal claims, underpayment claims, discrimination claims, and Fair Work Commission procedures. Includes case preparation, evidence gathering, and advocacy support.
Dispute resolution is the support an employer gets when facing a workplace claim, such as unfair dismissal, underpayment or discrimination, covering assessment of their position, gathering evidence, building a response strategy, and representation through negotiation or Fair Work Commission proceedings. It’s one function of Employer Advice within your People Hub , part of a connected back office.
Common problems we solve
You don't understand what the employee is claiming or your exposure
You gather evidence poorly, creating gaps in your defense
You respond emotionally or defensively instead of strategically
You're unprepared for Fair Work procedures and processes
You pass up settlement opportunities because you don't understand your position
Here's what you receive
Position Assessment
Assessment of your legal position: validity of employee's claim, strength of your defense, likely outcome.
Evidence Gathering
Identification and gathering of evidence supporting your position: documents, records, witness statements.
Case Strategy
Strategy for response: defense arguments, evidence to present, settlement position, escalation approach.
Fair Work Procedure Guidance
Explanation of Fair Work processes: conciliation, conference, hearing, evidence rules, timelines.
Representation or Support
Representation in Fair Work proceedings or support for your lawyer/representative.
Settlement Negotiation
Support for negotiating settlement: assessing offers, proposing terms, reaching agreement.
How it works
Workplace disputes are stressful and expensive. When an employee makes a claim (unfair dismissal, underpayment, discrimination), you need expert guidance on your legal position, what evidence you have, and how to respond. Many employers worsen their position by responding poorly or misunderstanding the process. Expert support helps you understand your exposure, gather evidence properly, and pursue a defence or settlement strategy. Many disputes resolve through negotiation if approached correctly. Expert guidance increases likelihood of favorable resolution and reduces stress.
Expert guidance on dispute likelihood and strength of your position
Case preparation: evidence gathering, witness statements, legal arguments
Representation or support in Fair Work Commission proceedings
Settlement negotiation support
Reduced stress and risk of poor outcomes through expert support
Clear understanding of your obligations and exposure
How dispute resolution works
Dispute details reviewed: what the claim is, what employee is alleging
Your position assessed: strength of your case, legal exposure, likely outcomes
Evidence gathered: documents, witness statements, contemporaneous records
Case strategy developed: defence strategy, settlement position, escalation approach
Support provided through resolution: negotiation, mediation, Fair Work Commission if needed
Who this service is ideal for
Businesses facing workplace disputes or Fair Work claims
Owners who need expert guidance on their legal position
Organisations wanting to understand dispute resolution options
Businesses wanting expert representation or support in Fair Work proceedings
Related services to explore
Termination Guidance
Guidance and support for fair, legally compliant terminations. Whether terminating for performance, misconduct, or redundancy, we ensure the process is fair, properly documented, and defensible under the Fair Work Act.
Disciplinary Processes
Fair and procedurally sound disciplinary processes for addressing misconduct, policy breaches, and serious incidents. Compliant with Fair Work principles of natural justice and designed to withstand scrutiny if disputes arise.
Classification Reviews
Review of employee classifications against the relevant Modern Award requirements. We ensure you're applying the Award correctly, employees are paid at the right classification level, and you're not exposed to back pay claims.
Frequently asked questions
The short answers are here. For anything else, ask below or get in touch.
You have a right to respond. Fair Work will assess whether the dismissal was fair: do you have valid grounds, did you follow a fair process? Expert guidance on your position and defence is important.
Ready to get started with dispute resolution?
We can help you implement dispute resolution and start seeing results. Talk to an advisor about your specific needs and how this service would fit your business.