What is Workflow automation?
Operations, IT, cybersecurity. A plain-English definition for Australian business owners.
Workflow automation refers to tools and configurations that route work between people and systems automatically — e.g., a new staff member triggers an onboarding workflow that creates accounts in payroll, HR, IT, and CRM systems.
Common workflow tools include Zapier, Make, n8n, and platform-native automation (HubSpot workflows, Xero rules). Workflow automation is a major source of operating leverage in modern back-offices.
In a connected back office this sits with the Operations hub, where Valont runs it support, cybersecurity and cloud systems for Australian SMEs as one team. The full definition set is on the glossary.
Talk to an Advisor
General information, not advice. For how this applies to your business, talk it through with a Trusted Advisor or start with the Business Health Check.