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Articles by Andrew Northcott

Founder & Chairman, Valont. He has spent two decades building and running Australian SMEs

37 articles, newest first.

The Org Chart You Need at 10, 20 and 40 People. Photo: Waste Management at workPeople

The Org Chart You Need at 10, 20 and 40 People

15 Oct 2026

Quoting Discipline: Why Slow Quotes Lose Work You'd Already Won. Photo: Shoe Repair and Key Cutting at workGrowth

Quoting Discipline: Why Slow Quotes Lose Work You'd Already Won

14 Oct 2026

Christmas Is a Quarter Away: The Trading Period Plan to Make Now. Photo: Signwriters at workGrowth

Christmas Is a Quarter Away: The Trading Period Plan to Make Now

1 Oct 2026

The Meeting Audit: Reclaiming Ten Hours a Week From Your Own Calendar. Photo: Quantity Surveyors at workOperations

The Meeting Audit: Reclaiming Ten Hours a Week From Your Own Calendar

24 Sept 2026

Margin by Customer, Margin by Product: The Report That Changes Decisions. Photo: CrossFit and Functional Training at workFinance

Margin by Customer, Margin by Product: The Report That Changes Decisions

14 Sept 2026

Your FY27 Budget Met Reality: The September Variance Conversation. Photo: Concrete Products at workGrowth

Your FY27 Budget Met Reality: The September Variance Conversation

9 Sept 2026

Customer Concentration: How Much Revenue From One Client Is Too Much?. Photo: Trucking and Haulage at workGrowth

Customer Concentration: How Much Revenue From One Client Is Too Much?

4 Sept 2026

Delegation Systems: Handing Over Work Without Handing Over Worry. Photo: Air Conditioning and HVAC at workOperations

Delegation Systems: Handing Over Work Without Handing Over Worry

31 Aug 2026

Capacity Planning: How to Know When You Can Afford the Next Hire. Photo: Metal Fabrication and Engineering at workPeople

Capacity Planning: How to Know When You Can Afford the Next Hire

19 Aug 2026

Documenting Processes When Nobody Has Time to Document Processes. Photo: Cleaning Companies at workOperations

Documenting Processes When Nobody Has Time to Document Processes

13 Aug 2026

The Three Numbers to Check Every Monday Morning. Photo: Pharmacy at workFinance

The Three Numbers to Check Every Monday Morning

5 Aug 2026

When and How to Raise Your Prices in FY27 (Without Losing Customers). Photo: Panel and Paint Shops at workGrowth

When and How to Raise Your Prices in FY27 (Without Losing Customers)

22 July 2026

What a Monthly Management Report Should Actually Tell You. Photo: Renovations at workFinance

What a Monthly Management Report Should Actually Tell You

18 July 2026

How to Set a Revenue Budget You'll Actually Use This Financial Year. Photo: Catering Companies at workFinance

How to Set a Revenue Budget You'll Actually Use This Financial Year

10 July 2026

Why the Traditional Accountant Model Is Broken for Modern SMEs. Photo: Landscapers at workCross-Hub

Why the Traditional Accountant Model Is Broken for Modern SMEs

28 May 2026

What is a Fractional Back-Office?. Photo: Roofers at workCross-Hub

What is a Fractional Back-Office?

27 May 2026

The Real Cost of Keeping It All In-House. Photo: Family Day Care at workCross-Hub

The Real Cost of Keeping It All In-House

26 May 2026

What is Integrated Back-Office Management?. Photo: Recruitment Agencies at workCross-Hub

What is Integrated Back-Office Management?

23 May 2026

The Coordination Tax Most Business Owners Don't See. Photo: Catering Companies at workCross-Hub

The Coordination Tax Most Business Owners Don't See

19 May 2026

What is a Trusted Business Advisor?. Photo: Viticulture and Wine at workCross-Hub

What is a Trusted Business Advisor?

16 May 2026

Why Six Providers Is Costing You More Than You Think. Photo: Food Trucks and Mobile Vendors at workCross-Hub

Why Six Providers Is Costing You More Than You Think

14 May 2026

What is a Connected Back-Office?. Photo: Solar Installers at workCross-Hub

What is a Connected Back-Office?

13 May 2026

The Hidden Cost of Fragmented Back-Office Providers. Photo: Trucking and Haulage at workCross-Hub

The Hidden Cost of Fragmented Back-Office Providers

12 May 2026

Certainty Unlocks Growth: How Knowing Your Position Changes the Decisions You Make. Photo: Cafés at workThought Leadership

Certainty Unlocks Growth: How Knowing Your Position Changes the Decisions You Make

20 Mar 2026

Decision Debt: The Cost of Everything You Haven't Decided Yet. Photo: Trucking and Haulage at workThought Leadership

Decision Debt: The Cost of Everything You Haven't Decided Yet

29 June 2026

Energy, Not Time, Is the Constraint. Photo: IT Services & MSPs at workThought Leadership

Energy, Not Time, Is the Constraint

10 Aug 2026

I Was the Integration Layer. Photo: Broadacre Cropping at workThought Leadership

I Was the Integration Layer

20 Mar 2026

Owning a Business vs Running One — and Why the Difference Decides Your Ceiling. Photo: Auto Electrical at workThought Leadership

Owning a Business vs Running One — and Why the Difference Decides Your Ceiling

13 July 2026

Saying No Is a Growth Strategy. Photo: Party and Event Hire at workThought Leadership

Saying No Is a Growth Strategy

5 Oct 2026

Systems Are Freedom: The Paradox Nobody Tells First-Time Owners. Photo: Stonemasons at workThought Leadership

Systems Are Freedom: The Paradox Nobody Tells First-Time Owners

21 Sept 2026

The Calendar Is a Strategy: How I Plan a Year in Halves. Photo: Tilers at workThought Leadership

The Calendar Is a Strategy: How I Plan a Year in Halves

27 July 2026

The Control Illusion: Why Doing Everything Yourself Is the Riskiest Option. Photo: Physiotherapy Practices at workThought Leadership

The Control Illusion: Why Doing Everything Yourself Is the Riskiest Option

20 Mar 2026

The Loneliness Problem: Who Does the Owner Talk To?. Photo: Physiotherapy Practices at workThought Leadership

The Loneliness Problem: Who Does the Owner Talk To?

7 Sept 2026

The Three Inflection Points Where Everything Breaks. Photo: Hardware & Building Supplies at workThought Leadership

The Three Inflection Points Where Everything Breaks

20 Mar 2026

What a $50 Million Back-Office Looks Like at $5 Million in Revenue. Photo: Event Venues and Function Centres at workThought Leadership

What a $50 Million Back-Office Looks Like at $5 Million in Revenue

20 Mar 2026

What Good Advice Actually Costs (and What Bad Advice Costs More). Photo: Law Firms at workThought Leadership

What Good Advice Actually Costs (and What Bad Advice Costs More)

24 Aug 2026

Why I Built Valont. Photo: Gyms and Fitness Centres at workThought Leadership

Why I Built Valont

20 Mar 2026

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