Microsoft 365, run properly. Licences, security and the everyday changes handled.
The administration behind a well-run Microsoft 365 --- licences, identities and access, email, Teams, SharePoint and OneDrive, a security baseline, and the day-to-day adds, moves and changes --- so it stays current rather than drifting.
The short answer
Microsoft 365 administration is the work of running an Australian SME’s Microsoft 365 properly — its licences, user identities and access, Exchange and Outlook email, Teams, SharePoint and OneDrive, a security baseline such as MFA and conditional access, and the day-to-day adds, moves and changes. At Valont it sits inside your operations service, one part of a wider connected back office, and it works alongside the broader Cloud & Systems service by focusing specifically on Microsoft 365. It’s modular — take it on its own or alongside the rest of the hub — and it’s set to how your business actually works rather than to a fixed template.
The Reality
Microsoft 365 runs your business — until the bits nobody owns start to drift.
For a lot of Australian SMEs, Microsoft 365 is where the work actually happens — email, Teams, the files in SharePoint and OneDrive, the logins everyone uses. It gets set up once, often in a hurry, and then it just runs. Which is fine, right up until the small things nobody owns start to add up: licences still assigned to people who left, access that was never tidied, security left on defaults.
None of it is urgent on any given day, so it waits. New starters get bolted on however’s quickest, leavers keep their access longer than they should, and the security baseline stays whatever it was on day one. It’s the kind of administration that’s easy to let slip when you’re busy — and easy to regret when something goes wrong with the one system the whole business relies on.
Where Microsoft 365 quietly drifts:
- Licences still assigned to people who have left
- Plan tiers that no longer match how people work
- New starters set up however was quickest at the time
- Leavers keeping access longer than they should
- Security left on default settings since day one
- SharePoint and OneDrive permissions sprawling over time
What's Included
Licences, access, email and security — the Microsoft 365 admin, handled.
Licence management
The right plans for the people who actually need them. We keep your Microsoft 365 licences tidy --- matching tiers to real use, removing what's assigned to people who have left, and making sure you're paying for what the business needs.
Identity & access (MFA)
User identities set up and maintained, with multi-factor authentication and access that reflects each person's role. The people who should reach something can, and the people who shouldn't, can't.
Email & Teams administration
The day-to-day running of Exchange and Outlook email and Microsoft Teams --- mailboxes, distribution and shared addresses, Teams structure and the settings that keep messaging and meetings working the way your team expects.
SharePoint & OneDrive
Document storage and sharing set up so people can find what they need and the right people have access. SharePoint sites and OneDrive organised, with permissions that make sense rather than sprawl over time.
Security baseline
A sensible security baseline across the tenant --- MFA, conditional access, and defaults that suit how your business works. Set with you, explained plainly, and kept maintained as things change.
User onboarding & offboarding
The adds, moves and changes handled. New starters set up with the access they need, role changes reflected as they happen, and leavers offboarded properly so access is removed and their data is dealt with correctly.
The Process
From “who looks after this?” to a tenant that stays in order.
Review your tenant
We start with what you've got --- your licences, users, mailboxes, Teams, SharePoint and the security settings currently in place. You get a clear, plain-language picture of how your Microsoft 365 is set up and where the loose ends are.
Tidy and secure
We work through the gaps with you --- right-sizing licences, sorting identities and access, putting a security baseline in place, and organising email, Teams, SharePoint and OneDrive --- at a pace and depth that fit how your team works.
Run the day-to-day
Once it's in order, we keep it that way. Adds, moves and changes, new starters and leavers, and the everyday administration are handled as they come up, so your Microsoft 365 stays current rather than drifting.
Maintain and adjust
As your business and Microsoft's platform change, we keep the security baseline, licences and configuration in step --- reviewing periodically and adjusting so the set-up keeps reflecting how you actually work.
Cross-Hub Integration
Microsoft 365 is part of a bigger picture.
How you run Microsoft 365 touches your security and the rest of your systems. Because this service sits inside the connected back office, the same advisor who runs your tenant sees how it fits with your wider security posture and platform set-up — so decisions are made in context, not in isolation by a provider who only sees one piece.
FAQ
Frequently asked questions
Cloud & Systems covers cloud platforms generally --- infrastructure, hybrid environments, backups and integrations across whichever platforms you run. This service is specifically Microsoft 365: the licences, identities and access, Exchange and Outlook email, Teams, SharePoint and OneDrive, the security baseline, and the everyday adds, moves and changes. If Microsoft 365 is the core of how your business runs, this is the focused version of that work. The two complement each other, and you can take either on its own or alongside the rest of the hub.
Yes. A security baseline is part of the service --- multi-factor authentication, conditional access policies, and sensible defaults for how accounts and data are protected. We work with you to set it at a level that fits how your team actually works, and we explain what each control does rather than just switching things on. We don't make claims about being breach-proof; we put in place the baseline that suits your business and keep it maintained.
Yes. Moving from another email or productivity system to Microsoft 365 is a common piece of work. We plan the move, migrate the mailboxes and data, reconfigure the things that connect to them, and help your team settle into Outlook, Teams and the rest. The right approach depends on where you're coming from and how much data is involved, so we scope it against your actual setup rather than assuming a one-size path.
Yes --- the day-to-day adds, moves and changes are part of the service. When someone joins, we set up their identity, licence, mailbox and access to the right SharePoint sites and Teams. When someone changes role, their access changes with it. When someone leaves, their account is offboarded properly so access is removed and their data is handled correctly. It's the ongoing administration that's easy to let slip when you're busy.
Often there's room to tidy this up. Licence management is part of the service --- we look at what each person actually uses, whether a plan is the right tier, and whether anything is still assigned to people who have left. The aim is that you're paying for what the business genuinely needs, not a default set-up that drifted over time. We won't push you onto higher tiers you don't have a use for.
Microsoft 365 administration sits inside the Operations service, one part of a wider connected back office. Because the same advisor sees how your systems, security and the rest of your back office fit together, decisions about Microsoft 365 are made in business context rather than in isolation. It pairs naturally with cybersecurity for a deeper security posture and with Cloud & Systems for the broader platform picture --- and it's modular, so you take only the parts you need.
Can't find the answer you're looking for? Get in touch
Get your Microsoft 365 running properly.
Book an Operations Review and we'll look at how your Microsoft 365 is set up today --- licences, access, email, security and the rest --- then tidy it and keep it running if it makes sense to.