Get paid sooner, without becoming the person who chases invoices.
Issuing invoices on clear terms, tracking who owes what, following up overdue accounts and managing credit, so cash comes in faster and bad debts shrink, while the awkward chasing stays off your desk.
Accounts receivable and credit control is the work of getting an Australian SME paid, issuing invoices on clear terms, tracking debtors, chasing overdue payments, and managing credit through terms, limits and checks, so cash comes in faster and bad debts shrink. At Valont it sits inside your finance hub, one part of a wider connected back office, and it works off your real, reconciled numbers so the follow-up chases accurate balances. It’s modular, take it on its own or alongside the rest of the hub, and it’s never prescriptive: you set how far follow-up goes and which accounts you keep for yourself.
The work is done and the invoice is sent, but the money still isn't in.
For most owners, chasing payment is the job nobody wants. The invoice goes out, the due date passes, and then there's the awkward decision about when to follow up and how hard to push, on a customer you'd like to keep. So the reminder gets put off, the account drifts further overdue, and cash that's genuinely owed to you sits in someone else's account instead of yours.
It adds up. Late payments squeeze the cash you need to pay wages and suppliers, time you should spend running the business goes into ringing debtors, and every now and then an account drifts so far that it turns into a bad debt. Often the underlying problem is simply that there's no steady process, no clear terms, no consistent follow-up, no one whose job it is to stay on top of who owes what.
Why money you’re owed comes in slowly:
- Following up overdue customers is the job nobody wants to do
- Payment terms are unclear, so nobody's sure when an invoice is actually late
- Reminders are inconsistent, so accounts quietly drift overdue
- Credit gets extended without a clear limit or any check
- A queried invoice stalls and then just sits there unpaid
- Chasing debtors eats hours you should spend running the business
The whole cycle, from invoice sent to payment in the bank.
Invoicing & payment terms
Invoices that go out promptly and accurately, on terms that are clear from the start.
Automated reminders
Consistent, polite reminders that go out on schedule as an account approaches and passes its due date.
Debtor follow-up
Active follow-up on overdue accounts, firm, professional and within the limits you set.
Credit checks & limits
Before you extend terms to a new customer or raise a limit for an existing one, we can run a credit check and help you set a sensible limit and terms.
Dispute handling
When a customer queries an invoice, the payment stalls.
Receipting & reconciliation
As payments arrive, they're receipted and reconciled against the right invoices, so your debtor ledger reflects reality.
A steady process around the whole receivables cycle.
Set the terms
We start with how you get paid: your payment terms, your invoicing setup, and how you want credit handled.
Invoice promptly
Invoices go out accurately and on time, with the detail customers need and an easy way to pay.
Follow up consistently
As accounts approach and pass their due date, reminders go out on schedule and overdue balances are followed up, firm but professional, and always within…
Receipt & report
Payments are receipted and reconciled as they arrive, disputes are worked through, and you get a clear view of who owes what and where the cycle stands, s…
Receivables are where your cash flow starts.
The money you're owed and how fast it comes in is one of the biggest levers on your cash position. Because accounts receivable sits inside{" "} <a href="/connected-back-office" className="text-finance-300 underline underline-offset-2 hover:text-valont-primary-200 transition-colors" > the connected back office </a> , the follow-up works off the same reconciled numbers your Finance Hub maintains, and feeds straight into your{" "} <a href="/finance/cash-flow-reporting" className="text-finance-300 underline underline-offset-2 hover:text-valont-primary-200 transition-colors" > cash flow reporting </a> , so what you're owed and when it's likely to land is part of the same picture.
Frequently asked questions
The short answers are here. For anything else, ask below or get in touch.
No. The point of credit control is to get you paid while keeping the relationship intact, so the tone is firm but professional throughout. Reminders are clear, consistent and polite, and anything that needs a human touch is flagged to you before it escalates. You set how assertive you want the follow-up to be, and we work within that, a customer who's simply forgotten an invoice gets handled very differently from one who's repeatedly overdue.
Get the money you're owed in sooner.
Book a finance review and we'll look at how your invoicing, follow-up and credit are working today, then put a steady process around the whole receivables cycle so cash comes in faster and the chasing stays off your desk.