Back-office services for it services & msps. Clerks Award / Professional Employees Award payroll, industry-specific bookkeeping, BAS and compliance.
Clerks Private Sector Award 2020 / Professional Employees Award 2020
IT Services & MSPs have specific operational patterns and compliance requirements that generic bookkeeping services don't understand. You need back-office support from people who know your industry — the revenue models, the compliance landscape, the operational realities. Valont provides integrated finance, people, and technology operations built for professional services businesses like yours.
IT Services & MSPs employees are typically covered by the Clerks Private Sector Award 2020 / Professional Employees Award 2020.
Classification structure: IT Support Level 1–3, Systems Administrator, Developer, Project Manager. Many IT roles are award-free.
Ordinary hours: 38 hours/week. After-hours support rosters and on-call arrangements common.
Penalty rates: Standard award penalties for award-covered staff. On-call and call-back provisions.
Key allowances: On-call allowance, call-back allowance, professional development allowance
Getting award interpretation wrong creates systematic underpayment that compounds with every pay period. Our payroll specialists configure award-specific software to calculate every classification, penalty, and allowance correctly — and conduct quarterly audits to ensure ongoing compliance.
Running it services & msps means dealing with specific operational complexities that generic providers don't address:
Privacy Act obligations for handling client data, ACSC Essential Eight compliance for own operations, professional indemnity insurance, and ASD ISM compliance if serving government clients.
We maintain a compliance calendar that covers both your general business obligations (BAS, STP, super, payroll tax, workers compensation) and your industry-specific requirements, ensuring nothing falls through the gap between your financial compliance and your operational compliance.
MRR and project revenue reporting. Client profitability analysis for MSP clients. Software licence cost tracking. Staff utilisation by billable category. After-hours support cost management. Vendor rebate tracking. SaaS metric reporting (MRR, churn, ARPU).
Clerks Award / Professional Employees Award-compliant payroll processing through KeyPay or Employment Hero with automated award interpretation. STP reporting with every pay run. Superannuation calculation and initiation on schedule. Ongoing payroll compliance audits. HR advisory covering employment contracts, workplace policies, onboarding, and termination processes specific to the professional services sector.
Managed IT support with proactive monitoring and helpdesk. Essential Eight cybersecurity implementation. Cloud platform management (Microsoft 365 or Google Workspace). Integration management between your industry-specific systems and accounting/payroll platforms.
For an IT services company/MSP with 5–20 staff: Finance + People Hub $1,500–$3,000/month. This replaces the combined cost of a separate bookkeeper, payroll provider, and the owner's time spent on admin — typically 10 to 15 hours per week for a business of this size.
Fixed-fee, month-to-month, no lock-in. We retain clients through service quality, not contractual obligation.
Yes. Our team has direct experience with the Clerks Award / Professional Employees Award and the specific operational, financial, and compliance requirements of it services & msps. We configure our services around your industry's reality rather than forcing you into a generic template.
Most it services & msps employees are covered by the Clerks Private Sector Award 2020 / Professional Employees Award 2020. IT Support Level 1–3, Systems Administrator, Developer, Project Manager. Many IT roles are award-free. We determine the correct award and classification for each employee during onboarding and configure payroll accordingly.
Yes. We integrate with the POS, rostering, and industry-specific platforms that it services & msps use. The Operations Hub manages all integrations — configuration during onboarding, continuous monitoring, and issue resolution.
Most it services & msps come to us with some level of backlog or disorganisation. We bring your books current during onboarding at no additional cost and establish the systems and processes that keep them current going forward.
Our Services
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