IT Services & MSPs Back-Office Services
Back-office services for it services & msps. Clerks Award / Professional Employees Award payroll, industry-specific bookkeeping, BAS and compliance.
Applicable Award
Clerks Private Sector Award 2020 / Professional Employees Award 2020
IT Services & MSPs have specific operational patterns and compliance requirements that generic bookkeeping services don't understand. You need back-office support from people who know your industry — the revenue models, the compliance landscape, the operational realities. Valont provides integrated finance, people, and technology operations built for professional services businesses like yours.
The Applicable Modern Award
IT Services & MSPs employees are typically covered by the Clerks Private Sector Award 2020 / Professional Employees Award 2020.
Classification structure: IT Support Level 1–3, Systems Administrator, Developer, Project Manager. Many IT roles are award-free.
Ordinary hours: 38 hours/week. After-hours support rosters and on-call arrangements common.
Penalty rates: Standard award penalties for award-covered staff. On-call and call-back provisions.
Key allowances: On-call allowance, call-back allowance, professional development allowance
Getting award interpretation wrong creates systematic underpayment that compounds with every pay period. Our payroll specialists configure award-specific software to calculate every classification, penalty, and allowance correctly — and conduct quarterly audits to ensure ongoing compliance.
Back-Office Challenges for IT Services & MSPs
Running it services & msps means dealing with specific operational complexities that generic providers don't address:
- Recurring revenue management — MRR (monthly recurring revenue) from managed services contracts alongside project revenue from implementation and consulting
- Client profitability for MSP clients — tracking support ticket volume and time against per-client contract value
- Software licensing cost management — vendor licenses, cloud subscriptions, and tool costs as significant COGS
- Project-based profitability for implementation engagements
- Staff utilisation across managed services, projects, and internal/admin time
- After-hours support cost management — on-call rosters, after-hours call-outs, and the payroll cost of 24/7 coverage
- Technology and vendor rebate tracking for resold hardware and software
Industry Compliance
Privacy Act obligations for handling client data, ACSC Essential Eight compliance for own operations, professional indemnity insurance, and ASD ISM compliance if serving government clients.
We maintain a compliance calendar that covers both your general business obligations (BAS, STP, super, payroll tax, workers compensation) and your industry-specific requirements, ensuring nothing falls through the gap between your financial compliance and your operational compliance.
How Valont Supports IT Services & MSPs
Finance Hub
MRR and project revenue reporting. Client profitability analysis for MSP clients. Software licence cost tracking. Staff utilisation by billable category. After-hours support cost management. Vendor rebate tracking. SaaS metric reporting (MRR, churn, ARPU).
People Hub
Clerks Award / Professional Employees Award-compliant payroll processing through KeyPay or Employment Hero with automated award interpretation. STP reporting with every pay run. Superannuation calculation and initiation on schedule. Ongoing payroll compliance audits. HR advisory covering employment contracts, workplace policies, onboarding, and termination processes specific to the professional services sector.
Operations Hub
Managed IT support with proactive monitoring and helpdesk. Essential Eight cybersecurity implementation. Cloud platform management (Microsoft 365 or Google Workspace). Integration management between your industry-specific systems and accounting/payroll platforms.
Pricing
For an IT services company/MSP with 5–20 staff: Finance + People Hub $1,500–$3,000/month. This replaces the combined cost of a separate bookkeeper, payroll provider, and the owner's time spent on admin — typically 10 to 15 hours per week for a business of this size.
Fixed-fee, month-to-month, no lock-in. We retain clients through service quality, not contractual obligation.
Frequently Asked Questions
Do you specialise in it services & msps?
Yes. Our team has direct experience with the Clerks Award / Professional Employees Award and the specific operational, financial, and compliance requirements of it services & msps. We configure our services around your industry's reality rather than forcing you into a generic template.
Which award applies to my it services & msp business?
Most it services & msps employees are covered by the Clerks Private Sector Award 2020 / Professional Employees Award 2020. IT Support Level 1–3, Systems Administrator, Developer, Project Manager. Many IT roles are award-free. We determine the correct award and classification for each employee during onboarding and configure payroll accordingly.
Can you integrate with our existing systems?
Yes. We integrate with the POS, rostering, and industry-specific platforms that it services & msps use. The Operations Hub manages all integrations — configuration during onboarding, continuous monitoring, and issue resolution.
What if our current books are a mess?
Most it services & msps come to us with some level of backlog or disorganisation. We bring your books current during onboarding at no additional cost and establish the systems and processes that keep them current going forward.
Built for IT Services & MSPs, Not Adapted From Generic Templates
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Integrated back-office for IT Services & MSPs businesses.
Finance Hub
People Hub
Operations Hub
Growth Hub
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