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Freight and Courier Companies Back-Office Services

Back-office services for freight and courier companies. Road Transport and Distribution payroll, industry-specific bookkeeping, compliance and IT support.

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  3. Transport and Logistics
  4. Freight and Courier Companies

Applicable Award

Road Transport and Distribution Award 2020

Running a freight and courier companie business means juggling operational demands with administrative complexity. Award-compliant payroll, BAS obligations, supplier management, and compliance tracking all compete for time that should be spent on customers and growth. Valont provides back-office services specifically configured for freight and courier companies, with genuine understanding of the award provisions, financial metrics, and operational realities that define your industry.

The Award: Road Transport and Distribution Award 2020

Classifications: Transport worker Level 1-6. Driver classifications by vehicle type (rigid, articulated, multi-combination).

Ordinary hours: 38 hours per week, with provisions for shift work and split shifts

Penalty rates: Sat 150%, Sun 200%, PH 250%. Night shift loading.

Minimum engagement: 4 hours casual

Key allowances: meal allowance, vehicle/truck allowance, overnight stay, cold storage loading

Getting these provisions wrong creates systematic underpayment that compounds with every pay period. The Fair Work Ombudsman actively monitors compliance in this sector, and the penalties for deliberate underpayment were significantly increased under recent legislation. Valont's payroll specialists configure your payroll software with the exact award rules for each employee classification, eliminating manual interpretation errors.

Challenges Specific to Freight and Courier Companies

  • Driver fatigue management compliance — NHVR (National Heavy Vehicle Regulator) work and rest requirements, electronic work diary (EWD) implementation
  • Chain of Responsibility obligations — scheduling, loading, and fatigue management legal duties
  • Fuel tax credits — tracking eligible fuel usage for FTC claims
  • Vehicle fleet costing — per-km costs, maintenance scheduling, depreciation, registration, insurance
  • Subcontractor driver compliance — owner-driver agreements, insurance, vehicle standards
  • Route profitability analysis — revenue per km, per delivery, per route

These aren't generic business challenges — they're the specific operational and compliance issues that freight and courier companies owners deal with daily. A generalist bookkeeper or payroll provider may not understand or address them. Valont does, because our service is configured around your industry's actual requirements.

Financial Metrics That Matter

Standard P&L reporting isn't enough for freight and courier companies. You need industry-specific metrics to make informed decisions:

Revenue per km, fuel cost per km, vehicle cost per km, deliveries per driver per day, on-time delivery rate, FTC claim value

We configure your reporting to track these metrics monthly, giving you the visibility to identify margin drift, optimise operations, and make confident business decisions based on data rather than gut feel.

How Valont Helps Freight and Courier Companies

Finance Hub

Industry-configured bookkeeping with TMS (transport management) → Xero/MYOB, fleet management, EWD systems. BAS prepared from correctly coded, fully reconciled data. Real-time reporting with the industry-specific metrics above. Cash flow forecasting that accounts for your seasonal patterns and payment timing.

People Hub

Road Transport and Distribution Award 2020-compliant payroll processing. Every employee classified correctly, every penalty rate calculated accurately, every allowance applied. STP reporting with each pay run. Superannuation initiated on schedule. Ongoing payroll audits reviewing all classifications and rates against current award provisions.

Operations Hub

Managed IT support and Essential Eight cybersecurity. Your POS, accounting, payroll, and rostering systems monitored and maintained. Data backup with regular restoration testing. Staff devices protected with endpoint security. MFA enforced across all business-critical systems.

Indicative Pricing

10-40 drivers: Finance + People Hub $2,500-$5,000/month. Operations Hub adds $80-$200 per user per month. Fixed-fee, no hourly billing, month-to-month engagement.

Frequently Asked Questions

Do you understand the Road Transport and Distribution Award?

Yes. Our payroll specialists are experienced with the Road Transport and Distribution Award 2020 including its classification structure, penalty rate schedule, allowance provisions, and overtime calculations. We configure payroll software (KeyPay or Employment Hero) with the specific award rules and conduct quarterly audits to ensure ongoing compliance.

Can you integrate with our existing software?

Yes. We integrate with the industry-standard platforms: TMS (transport management) → Xero/MYOB, fleet management, EWD systems. We work within your existing systems and recommend changes only where they deliver genuine operational benefit.

What makes Valont different from a general bookkeeper?

A general bookkeeper processes transactions. Valont configures your entire back-office around freight and courier companies-specific requirements — from award-compliant payroll and industry-specific reporting metrics to integrated IT and cybersecurity. We understand the operational challenges unique to freight and courier companies and build our service around them.

How much does this cost for a freight and courier companie business?

10-40 drivers: Finance + People Hub $2,500-$5,000/month. This replaces the combined cost of separate bookkeeper, payroll provider, and the owner's admin time. Fixed-fee with no hourly billing — the same price regardless of how many questions you ask.

Built for Freight and Courier Companies, Not Adapted From a Template

Your back-office should understand your industry. Ours does.

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Our Services

Integrated back-office for Freight and Courier Companies businesses.

Finance Hub

Bookkeeping
BAS & Tax
Payroll Processing
Cash Flow Forecasting
Financial Reporting
Explore Finance Hub →

People Hub

Award Compliance
HR Advisory
Onboarding
WHS & Safety
Rostering
Explore People Hub →

Operations Hub

IT Support
Cybersecurity
Cloud Systems
Process Automation
Procurement
Explore Operations Hub →

Growth Hub

Digital Marketing
SEO & Content
Lead Generation
CRM Implementation
Sales Process
Explore Growth Hub →

Ready to streamline your Freight and Courier Companies back-office?

Get a free assessment of your current back-office operations and see how Valont can help.

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