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Housing and Homelessness Services jobs in Australia

Housing and homelessness workers help people find and sustain a safe place to live — assessing applications for social and community housing, managing tenancies, running crisis accommodation and refuges, and providing assertive outreach to people sleeping rough. The work sits at the intersection of tenancy law, case management and crisis response.

Vacancies

Current vacancies

No housing and homelessness services roles are listed on Valont right now. Licensing and local context below still apply — this page updates when a matching role is published.

Licensing

Licensing by state

There is no registration for housing and homelessness workers themselves. Two compliance layers apply. First, child-related clearance: refuges, family violence services and youth homelessness services routinely involve children, so the clearance issued by your state or territory is a standard condition of employment. Second, property licensing: where a role involves letting or managing property on behalf of an owner, some states require a real estate agent's representative registration, though community housing providers are often exempt or hold an organisational registration — check the fair trading or consumer affairs regulator in your state. Community housing providers are separately registered under the National Regulatory System for Community Housing in most jurisdictions, and in Victoria and Western Australia under their own state schemes. A National Police Check and driver licence are near-universal.

the Australian Capital Territory
Working with Vulnerable People (WWVP) registration from Access Canberra. Because the ACT scheme covers vulnerable adults, it captures most homelessness and crisis accommodation roles, not only those involving children.
New South Wales
Working With Children Check (WWCC) clearance from the NSW Office of the Children's Guardian for child-related services, verified online by the employer. NDIS-funded accommodation supports need an NDIS Worker Check from the same body. Property work is regulated by NSW Fair Trading.
the Northern Territory
Working with Children Clearance (Ochre Card) through SAFE NT, valid two years. NDIS-funded supported accommodation also requires an NDIS Worker Screening Check through SAFE NT. Remote housing roles commonly require a permit to enter Aboriginal land.
Queensland
Blue Card from Blue Card Services (Department of Families, Seniors, Disability Services and Child Safety) for refuge, youth and family homelessness roles under 'no card, no start'. NDIS-funded supported accommodation also requires an NDIS Worker Screening Check via the Queensland Worker Screening Unit. Property management activity is regulated by the Office of Fair Trading.
South Australia
Working with Children Check from the DHS Screening Unit, valid five years with continuous monitoring. NDIS-funded supported accommodation requires an NDIS Worker Check from the same unit. Property activity is regulated by Consumer and Business Services.
Tasmania
Registration to Work with Vulnerable People (RWVP) from Consumer, Building and Occupational Services (CBOS), Department of Justice, under the child-related and, where applicable, NDIS categories.
Victoria
Working with Children Clearance from Working with Children Check Victoria (Department of Justice and Community Safety). Victoria runs its own community housing registration through the Housing Registrar rather than the national system. NDIS-funded supported accommodation requires a Victorian NDIS Worker Screening Check.
Western Australia
Working with Children (WWC) Check through the WWC Screening Unit, Department of Communities — also the agency responsible for public housing in WA. WA administers its own community housing registration scheme. NDIS-funded accommodation supports require an NDIS Worker Screening Check, also via the Department of Communities.

Role

What the job involves

  • Assess housing applications, eligibility and priority need against state housing policy
  • Provide crisis intake, assessment and referral for people who are homeless or at risk
  • Manage tenancies, including rent arrears, property inspections, repairs and neighbour disputes
  • Deliver tenancy support to help people sustain a lease and avoid eviction
  • Conduct assertive outreach to people sleeping rough and connect them to accommodation and health services
  • Coordinate with specialist services for family violence, mental health, alcohol and other drugs, and justice
  • Advocate for clients at tenancy tribunals and with utility providers, real estate agents and Centrelink
  • Maintain case files, housing register records and reporting for funders

Training

Qualifications and training

  • CHC42221 Certificate IV in Housing — the sector-specific qualification for social housing and homelessness roles, which supersedes CHC42215 Certificate IV in Social Housing
  • CHC42021 Certificate IV in Community Services — a common alternative entry qualification
  • CHC52021 Diploma of Community Services — the usual qualification for case management and team leader roles
  • A bachelor degree in social work, social science or human services is common in senior specialist homelessness roles
  • Property and tenancy roles in some states also require a real estate registration or certificate of registration under state property law

Skills

Skills employers ask for

Working knowledge of residential tenancies law in your state or territory · Crisis intake, triage and risk assessment · Case management and sustaining-tenancy support · De-escalation and managing conflict safely · Trauma-informed practice, including with family violence clients · Advocacy at tribunals and with agents, utilities and Centrelink · Arrears management and financial conversations without shaming clients · Accurate record keeping across housing registers and funder reporting systems

FAQ

Frequently asked questions

Common questions about housing and homelessness services work in Australia.

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Sources

  • Housing and Homelessness Services — occupation data · verified 2026-08-04. ABS ANZSCO 2022, Unit Group 4117 Welfare Support Workers (https://www.abs.gov.au/statistics/classifications/anzsco-australian-and-new-zealand-standard-classification-occupations/2022/browse-classification/4/41/411/4117); training.gov.au CHC42221 Certificate IV in Housing (https://training.gov.au/training/details/CHC42221); Fair Work Ombudsman (https://awards.fairwork.gov.au/MA000100.html); Jobs and Skills Australia Employment Projections May 2024 – May 2034 (https://www.jobsandskills.gov.au/data/employment-projections); Queensland Blue Card Services (https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card); NSW Office of the Children's Guardian (https://ocg.nsw.gov.au/working-children-check); Working with Children Check Victoria (https://www.vic.gov.au/working-with-children-check); WA Department of Communities (https://www.wa.gov.au/organisation/department-of-communities/working-children-check); SA DHS Screening Unit (https://dhs.sa.gov.au/how-we-help/screening-and-background-checks); Tasmania CBOS (https://www.cbos.tas.gov.au/topics/licensing-and-registration/work-with-vulnerable-people); ACT Access Canberra WWVP (https://www.accesscanberra.act.gov.au/business-and-work/working-with-vulnerable-people); SAFE NT (https://pfes.nt.gov.au/police/community-safety/safe-nt)

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