On-demand employment advice: quick answers to HR and compliance questions.
On-demand phone and email advice service for employment questions, compliance issues, and people management challenges. Quick answers to your specific questions—no long reports, just practical guidance.
The short answer
Phone and email advisory is on-demand access to employment-law guidance, where an employer can ask a specific HR, compliance or people-management question and get a quick, practical answer tailored to their situation and Modern Award — rather than commissioning a full report. It’s one function of Employer Advice within your People Hub — part of a connected back office.
The Challenge
Common problems we solve
You make employment decisions without knowing Fair Work implications
You're unsure if you're approaching a situation fairly and compliantly
You wait too long for formal consulting, when quick advice would have helped
You find out too late that something you did was non-compliant
You're stressed about a management situation and don't know where to turn
What's Included
Here's what you receive
On-Demand Phone and Email Access
Access to employment law experts via phone or email for questions and advice.
Tailored Advice
Advice specific to your situation, your Modern Award, your business, and your circumstances.
Fair Work Act Guidance
Guidance on Fair Work Act compliance, minimum entitlements, and dispute risks.
Award Interpretation
Explanation of your Modern Award's provisions and how they apply to your business.
Management Situation Guidance
Advice on specific management situations: performance concerns, discipline, termination, disputes.
Follow-Up Support
Follow-up questions and clarification included.
Why It Matters
How it works
Advisory service provides on-demand expert guidance for employment questions and challenges. It's less formal and time-consuming than full consulting, but more cost-effective and accessible. When a management issue arises (performance concern, discipline, potential termination, compliance question), you need quick, authoritative guidance. Advisory service gives you that. It also helps you avoid costly mistakes—a quick call to verify you're approaching something fairly and compliantly can prevent disputes and penalties.
Quick answers to employment questions without waiting
Advice tailored to your specific situation and Modern Award
Compliance guidance on Fair Work obligations
Support for difficult management situations
Cost-effective compared to formal consulting
Peace of mind knowing expert advice is available
The Process
How phone and email advisory works
Call or email with your employment question or issue
Question is reviewed and answered within 24 hours (or same day for urgent issues)
Advice provided tailored to your situation, your Award, and Fair Work law
Follow-up available if you need clarification or additional guidance
Service ongoing—multiple questions over time as issues arise
Best For
Who this service is ideal for
Small business owners who need occasional employment advice
Managers who want expert guidance before making key decisions
Growing businesses who want to manage people fairly and avoid mistakes
Owners who value peace of mind knowing expert help is available
Complementary Services
Related services to explore
Award Interpretation
Deep-dive interpretation of your Modern Award: what it requires, how it applies to your business, minimum entitlements, and how to ensure compliance. Includes Award-specific guidance tailored to your industry and roles.
Dispute Resolution
Guidance and support for workplace disputes: unfair dismissal claims, underpayment claims, discrimination claims, and Fair Work Commission procedures. Includes case preparation, evidence gathering, and advocacy support.
Termination Guidance
Guidance and support for fair, legally compliant terminations. Whether terminating for performance, misconduct, or redundancy, we ensure the process is fair, properly documented, and defensible under the Fair Work Act.
Ready to get started with phone and email advisory?
We can help you implement phone and email advisory and start seeing results. Book a consultation to discuss your specific needs and explore how this service can transform your business.